As workplace expectations evolve and hybrid models become the norm, the demand for connected, intelligent real estate solutions is growing rapidly. Tapping into this shift, JLL has entered a strategic alignment with ServiceNow, a major player in digital workflow platforms. Rather than simply offering another software layer, the collaboration aims to integrate real estate operations with enterprise service systems — closing longstanding gaps between physical space management and digital infrastructure.
This move reflects JLL’s broader ambition to operate at the intersection of property and technology. With deep roots in commercial real estate and a growing portfolio of tech-driven services, JLL is positioning itself as a catalyst for workplace transformation. The addition of ServiceNow’s automation tools adds a new dimension to that strategy — one that enables clients to rethink how offices function, not just physically, but operationally and experientially.
With the ever-growing need for integrated workplace systems, JLL has taken a strategic step forward by incorporating ServiceNow’s Workplace Service Delivery platform into its digital ecosystem. This move enables companies to run smarter workplaces where tasks like booking a desk, welcoming visitors, or managing environmental controls can be handled seamlessly through one interface. These features, often seen as auxiliary, are becoming central to the employee experience, especially in hybrid work environments where flexibility and real-time coordination are essential.
The application’s core strength lies in its ability to centralize a wide range of workplace functions — from facility support requests to space optimization tools. By merging service mapping with case tracking and space planning capabilities, it eliminates the fragmentation that often plagues corporate environments. Users can manage moves, monitor upkeep, and tap into analytics that help facilities teams better anticipate needs. It’s less about software, and more about orchestrating a workplace that feels responsive and intuitive.
JLL is backing this with its expanding lineup of proprietary tech solutions that already support major real estate operations globally. Platforms like Corrigo and Azara are tailored for facilities oversight and data visualization, while Carbon Pathfinder zeroes in on sustainability goals. Most recently, the company introduced JLL Falcon — an artificial intelligence-driven framework designed to deliver forecasting tools, virtual assistants, and actionable insights across the commercial property lifecycle.
This partnership with ServiceNow appears to be a natural evolution for JLL as it deepens its role in digital transformation initiatives across real estate. Analysts suggest the collaboration plays to both companies’ strengths — one rooted in property services, the other in workflow automation. For clients, it means access to more cohesive, tech-enabled environments. For the broader industry, it sets a precedent for how real estate services can evolve through smart technology and embedded intelligence.
