Stone Real Estate and Propic, a leading Australian real estate PropTech innovator, have announced a groundbreaking partnership. This collaboration will empower Stone Real Estate to harness the remarkable capabilities of Artificial Intelligence (AI) technology to promptly address sales and rental inquiries around the clock.
Recognizing that over 70 percent of real estate inquiries occur after business hours and in light of evolving consumer preferences and technological advancements, Stone Real Estate is committed to remaining at the forefront of these changes. Through the adoption of Propic’s cutting-edge AI technology, they are well-positioned to achieve precisely that.
This partnership is poised to revolutionize the way Stone Real Estate delivers customer experiences for buyers, sellers, tenants, and landlords. Leveraging Propic’s conversational AI, Stone Real Estate will be able to provide customers with real-time support through their premium website concierge service, 24/7. Buyers and renters will enjoy an “anywhere, anytime” response, fulfilling their desire for instant gratification.
Propic’s technology is built on advanced machine learning algorithms, empowering it to handle complex queries and manage multiple inquiries simultaneously. Furthermore, it continuously learns from each interaction, refining its responses and offering a more personalized experience to every client. The platform also boasts multilingual communication capabilities.
Zander Snape, Stone Real Estate Brand Manager, expressed their commitment to delivering the best possible experience to clients. He stated, “With the help of Propic’s AI technology, we will be able to respond to inquiries in real-time, 24/7, providing a level of service that is unparalleled in the industry. We are excited about this partnership and its implications for the future of real estate.”
Jamie Bennett, Stone Real Estate Network General Manager, highlighted how this collaboration aligns with the brand’s goal of meeting ever-evolving customer needs. “At a time when customer expectations are at their highest, tools like ChatGPT and Google Bard have set the benchmark, and from our research, Propic is the most advanced in this space,” Bennett remarked. He emphasized that Stone Real Estate is now well-positioned to leverage the growing trend of after-hours inquiries, thanks to a team of highly experienced agents and the power of Propic’s AI technology.
Stone Real Estate Manly, known for embracing innovation in redefining the real estate industry, can now personalize and customize its AI assistant, Claire, using Propic’s cutting-edge solution. This customization enables the office to align Claire’s interactions with their unique brand voice and style, ultimately enhancing customer interactions and delivering a truly tailored experience. By doing so, Stone Real Estate empowers its customers while benefiting from this exciting collaboration.
Propic’s Chief Commercial Officer, David Choi, highlighted that their machine learning algorithms continuously learn from customer interactions, providing insights that enhance Stone Real Estate’s customer service and growth strategy. Leveraging Propic’s solution, Stone Real Estate gains a deeper understanding of customers’ needs and preferences, enabling them to deliver a more personalized and premium experience.
Choi added, “The AI-powered website concierge can handle multiple inquiries simultaneously, providing instant responses to customers at any time, day or night. It serves as a one-stop-shop for assistance and insights. This not only improves customer satisfaction but also allows Stone Real Estate’s team to focus on more complex and value-added tasks while elevating their client-agent relationships.”
