Little Real Estate recognizes the significance of technology-driven solutions in simplifying administrative responsibilities for internal staff and enhancing the level of service for landlords and tenants.
During the last six months, Little Real Estate and Rental Heroes have collaborated to offer Little Real Estate clients a tenant concierge service that operates 24/7, utilizing advanced conversational AI technology.
Rebecca Kerr, the Chief Operating and Financial Officer of Little Real Estate, stated, “Given the diverse range of clients we serve, it’s crucial that we provide them with a platform to connect with us at a time that suits them.”
“Rental Heroes’ solution has greatly reduced the number of time-intensive emails and phone calls that our team manages, resulting in an improved customer experience.”
Little Real Estate has introduced a virtual assistant and listing solution on their website, which utilizes natural language conversations to generate new leads by matching properties and answering qualifying questions. The Rental Heroes Co-Founder, Ben Burton, praised Little Real Estate’s commitment to investing in tools that improve outcomes. In just three months, Little Real Estate’s AI platform has automated over 20,000 conversations across various channels, such as email, messenger, and website.
Rental Heroes, which supports more than 2500 property managers and 200,000 tenants in Australia and New Zealand, recently launched new products, including an industry-leading website chatbot powered by 16 core systems integrations and conversational AI trained by millions of data points. This chatbot is tailored specifically for the real estate industry.
